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Nurse with gloved hands holding patient's hand

January 13, 2021

COVID-19 information for patients

January 13, 2021

COVID-19 information for patients

Nurse with gloved hands holding patient's hand

At I-MED Radiology, the safety of our patients and staff is our highest priority. We are closely following Department of Health guidelines for infection control and environmental cleaning and disinfection at all our clinics.

Restrictions to Greater Sydney

During the coronavirus restrictions of the Greater Sydney region (including Central Coast, Blue Mountains, Shellharbour and Wollongong), patients are permitted to leave their home to access essential health services like medical imaging scans and procedures. We suggest patients keep their referral or appointment confirmation text message or email handy as justification of travel. Don’t forget, you can book appointments online here.

New restrictions:

  • Patients must be wearing a mask at all times
  • Only patients and staff are allowed in clinics (carers are permitted)
  • Obstetics partners can attend for the last 10 minutes of the scan. They will need to wait outside the clinic during this period

Our clinics across Victoria remain open

Partners are now able to attend obstetric ultrasound scans

With some relaxations of restrictions in Victoria, partners are now able to attend obstetric ultrasounds for the entire appointment.

Reminder – wear a mask when you leave home

 Patients are reminded that masks must be worn in all inside and outside locations in Victoria (excluding your home). For more information on when you need to wear a mask please refer to restrictions here.

Reminder – all patients to check-in using the VIC Government QR code

All I-MED clinics have a VIC Government QR code displayed at relevant entrance locations. Patients and their carers must check-in by scanning the code. Anyone who cannot use the QR code should record their attendance on the manual registers available at reception.

Don’t forget, you can book appointments online here.

Social distancing guidelines for our clinics

In accordance with Department of Health guidelines, and to ensure the safety of our patients and staff, we are limiting the number of people allowed in our waiting rooms. In some of our smaller clinics, you may find that PATIENTS ONLY are permitted into the waiting room. Exceptions are when a patient requires a carer, or the patient is a child.

When standing at or near the counter, please observe the social distancing guidelines as indicated.

Mandatory registration for visitors in NSW and Victoria

In line with COVIDSafe requirements, I-MED must keep a register of everyone who visits our clinics in New South Wales and Victoria.  Patients and visitors will be asked to scan the QR code and register, to assist in swift contact tracing in the event of an infection. The QR code can be found at the entrance to the clinic and in the reception area.

Preventing the spread of infection

At I-MED Radiology, the safety of our patients and staff is our highest priority. Many of our patients are elderly or immune-compromised, so it is vital that we adhere to the strictest infection prevention measures. We have hand sanitisers available for use at all our clinics, in some clinics our staff will be wearing masks, and patients may also be asked to wear a mask as well. If you have a mask, please bring it with you.

If you are feeling unwell, or you have any cold or flu-like symptoms and your scan is not urgent we ask you to stay home, and contact your clinic to rebook your appointment.

Our strict adherence to hygiene during the pandemic

We are closely following Department of Health guidelines for infection control and environmental cleaning and disinfection at all our clinics. Our radiologists and clinic staff are utilising appropriate personal protection equipment, every room is cleaned between patients , and disposable linen used ore reusable linen changed between procedures. With each examination we are following Department of Health protocols for the management of patients, while ensuring all working areas and workstations are kept in continual state of cleanliness.

Obstetric ultrasound attendance

In the case of obstetric patients, please check with the clinic at the time of booking about whether your partner can attend the entire scan. Due to the length of the obstetric procedure, and the limited amount of space in the sonography rooms, partners may be asked to wait outside the clinic until the last ten minutes or so, at which point they can come in and see the baby images on screen. We understand this may be disappointing for some patients, but these measures are in place for the protection of both our patients and staff. Please note we request that patients do NOT bring young children with them to the clinic.

Providing exceptional care when our patients need it most

During the COVID-19 pandemic, it is more important than ever that we maintain our vital diagnostic imaging services to our practitioners and patients.  Our committed radiologists and clinic staff are continuing to provide high quality and expert care, delivering better health outcomes for patients across Australia.