Customer Care and Patient Feedback

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Customer Care and Patient Feedback

At I-MED Radiology we understand that being referred for a scan can sometimes make patients feel anxious or uncomfortable. That's why we strive to create a warm, comforting and welcoming environment in our clinics, where every patient is treated with sensitivity and compassion.

We are committed to providing expert, high quality patient care. Our I-MED Customer Care Team is here to ensure you are looked after every step of the way, and we welcome your feedback on your experience with I-MED.

Contact Us

In every clinic you will find Feedback forms to leave comments after your appointment. These forms can be returned by reply-paid post or handed in at the clinic.

Via the website - visit Enquiries & Feedback to submit your comments online

Email - our I-MED Customer Care Team welcomes your written feedback. Click here to email the team.

Phone - If you wish to speak to our Customer Care Team about our service, please call 1800 299 539

For all other enquiries not related to I-MED Customer Care: 

  • To contact your local clinic - search here
  • For Referrer Support (Doctors and Allied Health Professionals) - 1300 147 852